For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly by calling 336-281-3994.

Q: What drone do you use?
A: We fly a DJI Inspire 2. The Inspire allows us to fly with two operators – one to control the drone and the other to control the camera. Speaking of cameras, we use the Zenmuse X5S camera. With up to 5K video and 20.8 megapixel photos, this is one of the most advanced cameras developed for a drone system.

Q: How soon can you fly?
A: Most jobs can be done within a week if the weather cooperates.

Q: Are Triad Aerial pilots licensed, and why should I care?
A: Triad Aerial pilots are licensed by the FAA and the State of North Carolina (currently North Carolina is the only state that requires a license for commercial drone operations). Hiring an unlicensed drone pilot or even using illegal footage can create liability in the event of an accident. As a matter of fact, the National Board of Realtors warned its members that they could lose their real estate license if they use illegal footage.

Q: What kind of insurance does Triad Aerial have?
A: We have a $1 million Aviation Insurance Policy specifically for Unmanned Aircraft Systems (drones) through Global Aerospace, Inc. This covers damage to property and personal injuries caused by a drone accident. This is important because you don’t have to worry about liability should there be an accident while we are doing a job for you.

Q: Can you fly (insert where you want us to fly)?
A: With our UAS license, we are permitted to fly in Class G airspace up to 400 feet above ground level without any additional approval from the FAA. We are also prohibited from flying over people not involved in the operation of the UAS and over traffic. If you need us to fly higher or closer to an airport or over people or somewhere that is not Class G airspace, we will need to get approval from the FAA. This can take up to 90 days, so as soon as you think you might need some aerials shot, we should begin planning. Safety is of the utmost important to us, so even in areas where we are permitted to fly, if the pilot does not feel that he or she can safely complete the mission, we will turn down the job.

Q: What kind of weather can you fly in?
A: We cannot fly in precipitation or winds faster then 25 knots.

Q: Can I watch / direct your shots?
A: Absolutely. We have high definition field monitors so that you can direct your pilot and get that perfect shot or video.

Got more questions? Give us a call at 336-281-3994.